RAEV will make reasonable efforts to accommodate order cancellation requests submitted before an order ships.
1. Before Your Order Ships
If you would like to cancel your order, please contact:
as soon as possible.
A cancellation request does not guarantee that the order can be canceled. Once an order has entered processing or has been transferred to the carrier, cancellation may no longer be possible.
2. After Your Order Ships
Once an order has shipped, it can no longer be canceled.
Please wait for the order to be delivered and contact RAEV Customer Support to request a return.
Eligible return requests must be submitted within 30 days of delivery and are subject to the conditions, fees, and eligibility requirements stated in our Return & Refund Policy.
Please do not refuse delivery unless instructed to do so by RAEV Customer Support.
Refusing a shipment or returning an order without authorization may result in additional fees, shipping delays, product loss in transit, or the return being refused by our warehouse.
3. Order Modifications
Once an order has been placed, changes to products, colors, configurations, or quantities may not always be possible.
If a change is required, please contact Customer Support as soon as possible. Depending on the status of the order, cancellation and placement of a new order may be required.
4. Address Changes
Shipping and billing address changes cannot be guaranteed after an order has been confirmed.
Electric bike orders generally require a signature upon delivery, and customers may not be able to change the delivery address directly with the carrier.
If you need to request an address change, please contact RAEV Customer Support.
Any approved rerouting or address correction may be subject to additional carrier fees.
5. Refunds for Canceled or Returned Orders
Orders successfully canceled before shipment will be refunded to the original payment method.
Orders that have already shipped will be handled according to the Return & Refund Policy, including any applicable restocking fees, return shipping costs, and other deductions.
Contact Us
Email: support@raevbikes.com
Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Showroom: 1521 Pomona Road, Corona, CA 92878
