Please review the following shipping information before placing your order.
1. U.S. Electric Bike Shipping
RAEV offers free shipping on eligible electric bike orders within the United States, excluding certain remote areas.
Accessories, replacement parts, and other non-bike products may be subject to separate shipping charges.
2. Order Processing
In-stock electric bike orders generally ship within 2–3 business days after the order is confirmed.
Orders may require additional processing time if RAEV needs to verify payment, shipping information, or other order details.
Business days do not include weekends or holidays.
3. Estimated Transit Time
Once shipped, electric bike orders generally arrive within approximately 2–5 business days, depending on:
- Delivery destination
- Carrier performance
- Distance from our warehouse
- Inventory availability
- Weather or other transportation disruptions
Shipping and delivery estimates are not guaranteed delivery dates.
Unexpected circumstances such as severe weather, carrier delays, natural disasters, civil disturbances, or other events outside RAEV's reasonable control may affect delivery times.
4. Pre-Orders
Pre-order products do not follow normal in-stock processing times.
Pre-order items will ship after the applicable inventory batch arrives at our warehouse and becomes available for fulfillment.
Any estimated shipping date displayed on the relevant product page is an estimate and may change due to production, freight, customs, or other circumstances outside RAEV's reasonable control.
5. Tracking Information
Once your order ships, you will receive a shipment confirmation by email and/or SMS containing your tracking information.
Tracking information may require additional time to become active after the carrier receives the shipment.
6. Signature Required
Orders valued over $200 and warranty replacement shipments may require a signature upon delivery unless otherwise arranged by RAEV.
Most carrier deliveries occur between approximately 8:00 AM and 8:00 PM.
Packages returned to RAEV after unsuccessful delivery attempts may be subject to a $35 reshipping fee.
7. Refused Shipments
Please do not refuse a shipment unless the package has visible shipping damage or RAEV Customer Support has instructed you to do so.
Refused shipments that are not related to verified shipping damage may be subject to return shipping costs and a 15% restocking fee.
8. Shipping Damage
Although RAEV takes reasonable precautions when preparing products for shipment, damage may occasionally occur in transit.
If a package arrives with significant visible damage, you may refuse the shipment and ask the carrier to record the reason as “damaged.”
If shipping damage is discovered after delivery, please contact both the carrier and RAEV within 7 days of receipt.
Please retain:
- The original packaging
- Photos or videos of the damage
- Shipping labels
- Any carrier claim or confirmation number
Contact RAEV Customer Support with this information so we can assist with the next steps.
9. Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
If a shipment is returned because an incorrect or incomplete address was provided, the customer may be responsible for all additional shipping or redelivery charges.
RAEV is not responsible for packages lost or misdelivered as a result of incorrect or incomplete address information supplied by the customer.
Contact Us
Email: support@raevbikes.com
Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Showroom: 1521 Pomona Road, Corona, CA 92878
