Return & Refund Policy
At RAEV Bikes, we are committed to offering the finest products and services to our consumers. If you are dissatisfied with your purchase for any reason, we provide a return policy to make your interaction with us as simple and hassle-free as possible.
New and Unused Items Within 14 Days of Receipt：
We allow you to return any item in new and unused condition within 14 days of receipt for a full refund with 15% restocking fee. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally.
Any items returned in a used condition may be returned within 14 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.
New and Unused Items Outside the 14-Day Window：
If you wish to make a return outside of the 14-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of thirty percent (30%) of the purchase price.
The item must be returned in its original packaging with a receipt or other proof of purchase.
You are allowed to submit a return request within 14 days of delivery via firstname.lastname@example.org. Return request submitted 14 days after the delivery date will not be approved.
2) Items That Are Not Eligible for Return
Unfortunately, we cannot accept refunds on complimentary orders and customer orders that have been damaged due to misuse, negligence, or regular wear and tear. In addition, products that have been altered or tampered with will not be accepted for return.
3) Return Procedure
To initiate a return, please email our Customer Support team at email@example.com. we will supply you with a Return Merchandise Authorization (RMA) number and walk you through the process.
Once your returned item is received and inspected, we'll send you an email to confirm that we've received it. Additionally, we will inform you of the approval or denial of your refund. If your return is accepted, it will be processed and a credit will be applied to your original mode of payment within ten business days.
4) Return Shipping Expenses
The client is responsible for paying for return shipping costs. Shipping expenses cannot be refunded. The cost of return postage will be deducted from your refund if you receive one.
Please contact us at firstname.lastname@example.org to submit your refund request.
The final refund amount would be subject to the deductions of restocking fees, return shipping fees, and the insurance cost of the original order.
For return orders, refund will be approved after the return package is successfully delivered and inspected by warehouse. Customers will be notified via email and shall receive a refund back to the original payment method. Please be aware that bank or credit card companies may take additional time up to 30 days to process the refund.