30-Day Conditional Return Policy
RAEV accepts eligible return requests submitted within 30 days of delivery.
All returns are subject to the eligibility requirements, restocking fees, shipping costs, and other conditions described below.
To request a return, please contact support@raevbikes.com within 30 days of the delivery date.
Return requests submitted more than 30 days after delivery will not be approved.
1. New and Unused Electric Bikes
Electric bikes returned in new and unused condition may be eligible for return within 30 days of delivery.
To qualify, the bike must:
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Be unused and in resalable condition
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Show no signs of wear, dirt, damage, or modification
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Be returned in its original packaging
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Include all original accessories, chargers, keys, manuals, tools, and other items included with the order
Approved returns of new and unused electric bikes are subject to a 15% restocking fee.
The customer is responsible for return shipping costs unless the return is due to an error made by RAEV.
2. Used Electric Bikes
A used electric bike may be eligible for return within 30 days of delivery if:
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The odometer shows fewer than 20 miles
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The bike shows no significant signs of wear, damage, misuse, or modification
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The bike is returned with its original packaging
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All original accessories, chargers, keys, manuals, tools, and included items are returned
Approved returns of used electric bikes are subject to a 20% restocking fee.
The customer is responsible for return shipping costs.
RAEV reserves the right to reduce or deny a refund if the returned bike shows excessive wear, damage, missing parts, unauthorized modifications, or other conditions that materially affect its value.
3. Items Not Eligible for Return
Returns will not be accepted for:
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Return requests submitted more than 30 days after delivery
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Products with excessive wear or damage
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Products damaged due to misuse, abuse, negligence, accidents, or improper handling
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Products that have been altered or modified without authorization
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Products missing major original components or accessories
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Complimentary or free promotional items, unless otherwise required by applicable law
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Products that otherwise fail to meet the eligibility requirements stated in this policy
4. How to Request a Return
All returns require prior authorization from RAEV.
To start a return, contact:
Email: support@raevbikes.com
Please include:
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Your order number
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Name and contact information
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Bike model
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Reason for the return
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Current mileage
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Photos of the bike and packaging, if requested
Once the request has been reviewed and approved, RAEV will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.
Do not ship or refuse delivery of a product without prior authorization from RAEV.
Unauthorized returns may be refused, delayed, or subject to additional shipping or handling charges.
5. Return Shipping
Unless the return is caused by a confirmed shipping or fulfillment error made by RAEV, the customer is responsible for return shipping costs.
Returned products must be packaged securely to reduce the risk of damage during transit.
RAEV is not responsible for damage caused by inadequate return packaging.
Original shipping charges and other shipping-related fees are non-refundable where applicable.
6. Refused Deliveries
Please do not refuse delivery unless:
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The shipment has significant visible shipping damage; or
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RAEV Customer Support has instructed you to refuse the shipment.
If a shipment is refused for reasons unrelated to verified shipping damage or without prior authorization, the customer may be responsible for:
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Return shipping costs
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Applicable restocking fees
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Additional carrier or handling charges
7. Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact support@raevbikes.com as soon as possible.
Please retain:
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The original packaging
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Shipping labels
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Photos or videos of the package and product
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Any relevant carrier documentation
RAEV will review the issue and provide appropriate next steps.
Returns resulting from a confirmed RAEV shipping or fulfillment error will not be subject to standard return shipping charges.
8. Inspection and Refunds
All returned products are inspected after they arrive at our facility.
Once the inspection is complete, RAEV will notify you whether the return has been approved.
For approved returns, the refund will be issued to the original payment method.
The final refund amount may be reduced by applicable:
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Restocking fees
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Return shipping costs
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Original order shipping insurance fees
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Costs associated with missing items, damage, or other conditions affecting the returned product
Approved refunds are generally processed within 10 business days after inspection.
Your bank, credit card issuer, or payment provider may require additional time before the refund appears in your account.
9. Exchanges
If you would like to exchange your bike for a different model, color, or configuration, please contact RAEV Customer Support.
Exchange eligibility depends on product condition, inventory availability, and the applicable return conditions described in this policy.
Any price difference, shipping charges, or applicable fees may be the responsibility of the customer.
10. Order Cancellations
Orders that have not yet shipped may be eligible for cancellation.
Once an order has shipped, it can no longer be canceled and must instead be handled under this Return & Refund Policy after delivery.
For additional information, please refer to our Cancellation Policy.
Contact Us
If you have questions about returns or refunds, please contact:
Email: support@raevbikes.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM PST
RAEV Showroom: 1521 Pomona Road, Corona, CA 92878
30-Day Conditional Returns — Eligibility Requirements and Fees Apply.
