Please read below carefully before placing your order.
We offer free shipping for electric bikes (Excluding remote areas). They generally will be shipped within 2-3 business day and will be delivered within a time frame of 2-5 business days depending on where you live. Accessories & parts are not included.
After receiving your order, we will do our best to ship them within the stated time frame. However, some unforeseeable events such as severe weather, riots, and many others do occur. Therefore, we seek your kind understanding that Raev can not be held liable for such shipping delays.
To ensure the security of purchases, Raev may need to contact customers to validate orders, which may cause delays. Transit time may vary depending on proximity to our warehouse and inventory availability.
How Do I Know That My Order Has Been Shipped?
You will receive a shipment notification email/SMS once your order has shipped. The email/SMS will contain the tracking information.
Items Damaged During Transit
While we take every reasonable precaution to ensure that products are well-packed, damage can occur during shipment from our warehouse to your destination. If your products are damaged during transit, please refuse delivery and have the driver note the refusal reason as “damaged”. If you are unable to refuse the damaged shipment or if shipping damage is concealed, notify us and the courier company immediately.
Shipping-related damages must be reported to the courier company and to us within 7 days of receipt of shipment. Take pictures of the damage and ask the courier company for confirmation or claim number. Open a support ticket with Raev describing the damage, including photos and confirmation number from the courier company. Do not throw away the original packaging.
All orders over $200 and warranty replacements will be shipped with signature required unless requested otherwise by the customer or other special circumstances.
Most deliveries occur between 8 AM and 8 PM and must be signed for delivery. Packages returned to us due to failed delivery attempts will be charged a $35 reshipping fee. Refused packages (except items damaged during transit) may be charged a 15% re-stocking fee.
Wrong Or Incomplete Address
If your package is returned to us due to an incorrect or incomplete address, the customer will be responsible and pay for all delivery cost to re-deliver the order to a corrected address. Raev will not be responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.